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1. All returns require
authorization from CastleCraft.
2. Unauthorized returns will
be refused and become responsibility
of returnee.
3. All products must be new, unused, and in
original packaging.
4. Shipping costs are nonrefundable.
5. All return shipping costs must be prepaid by
returnee.
6. Returns are subject to a 20% restocking
charge
7. Claims for shipping damage must be submitted
through the
freight carrier, not
CastleCraft.
8. Any order cancelled after the
product has shipped will charged
for the actual shipping costs.
If the product includes Free Shipping, then you will
be charged the ACTUAL shipping cost, as a cancelled order does NOT
qualify for free shipping. Free Shipping offers are only valid on
completed orders, accepted by the customer.
If the product includes a Flat Rate Shipping
Fee, then you will be charged the ACTUAL shipping
cost, as a cancelled order does NOT qualify for Flat Rate
shipping. Flat Rate Shipping offers are only valid on
completed orders, accepted by the customer. This
is due to the fact that Flat Rate Shipping Fees are discounted from the
Actual Shipping cost, which is typically much higher than the Flat Rate
Shipping Fee.
9. No returns will be accepted
after 30 days.
10. Any and all warrantee claims must be filed
by the customer
directly through the product
manufacturer's warranty
department, not through
CastleCraft.
11. If the product includes Free
Bonus Items, the order cancellation
VOIDS any FREE
Offer. Any item already delivered as a FREE
Offer would
either have to be returned, shipping cost prepaid by
customer, or if the
customer keeps such item, then the cost of the
FREE Item would be
deducted from the amount refunded, or
charged to the
customer.
12. FREE Shipping offers are only
valid within the 48 contiguous
States of
the USA. FREE Shipping does not apply to Alaska,
Hawaii, any US
Possessions or Canada.
13. MOTOR FREIGHT - This is
usually a scheduled delivery:
Items marked as FREE, FLAT
RATE or FIXED RATE
Motor Freight Shipping may only
qualify to certain locations within
our carrier's delivery
service area. Additional charges may or may
not apply to remote, residential
and some business locations.
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